Our Commitment to Your Satisfaction

At Med & Aesthetics, we stand behind the quality of our premium peptides and aesthetic products. While we ensure rigorous quality control for every item we ship, we understand that sometimes issues may arise. This refund policy outlines how we handle such situations fairly while maintaining industry standards for safety and product integrity.

Eligibility for Refunds & Returns

Accepted Refund Requests

✅ Damaged During Shipping:

• If your order arrives with broken vials, leaky containers, or compromised packaging

• Must report within 48 hours of delivery with photographic evidence

✅ Incorrect Items Shipped:

• If you receive products different from what you ordered

• Must report within 72 hours of delivery

✅ Unopened, Unused Products:

• Eligible for return within 14 days of delivery

• Must be in original sealed packaging with all safety seals intact

• Return shipping at customer’s expense

Non-Refundable Items

❌ All Peptide Vials (Once Shipped):

• Due to strict temperature control requirements

• Exceptions made only for proven shipping damage

❌ Reconstituted Products:

• For safety reasons, we cannot accept returns of any mixed solutions

❌ Opened Skincare Products:

• Includes creams, serums, and topical treatments

❌ Special Order/Custom Products:

• Any items specially sourced or compounded per customer request

Refund Process

1. Contact Our Support Team within the specified timeframe:

   • Email: support@medandaesthetics.com

   • Include: Order number, photos of issue, and detailed description

2. Receive Return Authorization:

   • Our team will evaluate your request within 2 business days

   • If approved, we’ll provide return instructions

3. Ship Back Items (if required):

   • Use the provided return label (for our errors)

   • Or ship at your expense (for change of mind returns)

4. Refund Processing:

   • Approved refunds processed within 5-7 business days

   • Original payment method will be credited

   • Allow additional time for your bank to post the refund

Special Circumstances

Product Quality Concerns

If you believe a product is defective or underperforming:

• We may request batch testing results

• In rare cases, we may ask for a sample to be sent to our lab

• Replacement or credit offered for verified quality issues

Shipping Carrier Issues

For lost or delayed packages:

• We’ll work with the carrier to locate your shipment

• After 15 business days, we may issue replacement or refund

Important Notes

• All return shipping must include tracking and insurance

• We reserve the right to refuse returns that don’t meet our policy

• Fraudulent claims may result in account termination

• International customers may be subject to additional restrictions

For any questions about our refund policy, please contact our customer care team before placing your order.

Med & Aesthetics – Integrity in Every Transaction